MVMT Reviews

Got this watch for my brother's birthday. It ended up getting lost in transit and the customer service was wonderful! They had everything resolved and had shipped me a new watch within 10 minutes. The rep I spoke with was attentive, and friendly. And my brother adores the watch! Definitely will be purchasing more watches from MVMT!

Quick responses and delivered above and beyond customer service. Will always appreciate doing business with MVMT!

This review is for their phone case. The camera one of the three lenses for the my iPhone 12 Pro Max cracked because the case does not protect your camera lenses. The case is build with glass and that shattered. A shattered phone case, I’ve never heard of such a thing. I didn’t care to much about that, but the case doesn’t even protect my phone. Because I used this phone case for one month out of the almost two years of owning this phone, it is no longer in excellent condition. I’m crushed, I worked hard to take care of my phone. If the engineering of a phone case is so awful I can only imagine the same for the watches. Don’t waste your money on poor engineering.

MVMT deserves a five starting rating from me. I had the best experience with Gaile leading the way. It started with the online chat function on the website. Gaile referred me to their support email with instructions on what to include in the email. I followed the instructions and was sent an email telling me I would have someone contact me within 24 hours, this was around noon. Near 6 o’clock, I had an email telling me my replacement item would be sent and they thanked ME for reaching out for guidance. This occurred on a Wednesday and on Saturday evening the package was on my front porch. I emailed them to compliment them on their customer service and to let them know the replacement arrived. Another one of their watches caught my eye, will purchase soon. Thank you MVMT

Due to a stupid error on my part I managed to drop my ceramic MVMT watch onto a tiled floor - the strap exploded. I contacted MVMT to purchase a new strap and after a very brief exchange, they offered me a complete new watch which was shipped VERY rapidly - super positive impression, and many thanks to MVMT for their reactivity!

Great products. Great customer support. Great people.

I had prompt responses from REAL people. Laura was tremendous. I will absolutely return and recommend.

Thank you

Love love love their watches and designs! Simple yet goes with every outfit. Love getting an extra strap too, so I can switch up to go with each outfit. 100% recommend

Easy to byu and fast devivery. I had a problem with the recived watch. It was so Easy. I recived a a pre paid return note. They send a new watch and i return the Broken watch.
Took less than three days. I cant higly rekomend Them.

I cracked the glass on my watch and reached out to customer service. I was surprised at what an exceptional customer experience I had. MVMT went and superseded my expectations and will keep me as a lifetime customer. Thank you again for everything!

I really like MVMT watches and hadn't had any trouble until my most recent purchase.
I requested a refund and had to send over 30 emails for its support team to adequately solve my problem since they did not know how to create an effective return ticket from my country to clear customs.